Welfare Italia Service Design
Welfare Italia is a healthcare provider. Typically patients go there for follow up treatment after they have left the hospital. After doing some contextual research on-site we discovered that many patients have a tendency to feel shy when speaking with their doctor. As a result they will often leave out important issues or details because they are not comfortable speaking about them. This is especially prevalent in Gynecology. The photos below show some other pain points including - a tall desk which seperates the receptionist from the patients and the large sign which blocks the pamphlets. It seemed that patients often came across subtle barriers like these ones.